Our Terms & Conditions

General Information

Custom Orders

Every sawmill is manufactured to order. We thoroughly test your mill before it leaves our workshop, ensuring that every product meets our no-compromise quality standards.

Training & Support

Your sawmill comes with a comprehensive instruction and maintenance manual. Telephone technical support is always available to you.

Purchasing, Manufacture & Delivery

  • Manufacturing time 4-12 weeks.
  • Shipping time 1-3 months depending on country.
  • Airfreight 7 days.
    Taxes (if applicable) to be paid by the customer.
  • 100% deposit down (means we can start building your mill).
  • Should you change your mind during manufacture we reserve the right to retain 10% of your deposit as an inconvenience fee. The remaining deposit will be refunded once your intended mill has been sold on.
  • We do not have control of shipping delays (The world COVID-19 situation is very unpredictable currently).
    • ◦ We will not be held responsible for shipping delays should they arise.
  • We will not be held to any liability from delays in receiving your mill. Your loss of potential earnings is at your own risk (we recommend putting your order in well in advance to prevent any such scenario). There are many entities involved with international export/import - mistakes sometimes happen. Generally, your loss of potential earnings is at your own risk.

Warranty

  • Your Honda engine warranty is covered for 3 years by the manufacturer.
  • Should an engine issue arise, contact your local Honda dealer for a site visit. They will then ascertain whether it will be covered under warranty.
  • Your Kubota, and 3 phase electric motor’s warranty are covered for 2 years by the manufacturer.
  • Your sawmill will come with a 2-year mechanical warranty against faulty manufacture. Items deemed to be faulty must be returned to our factory, we need to confirm the issue. If items are too large to return, we will evaluate on a case-by-case scenario.
  • Any work done must first be confirmed and agreed by Turbosawmill.
  • The following parts are designated as standard wear items (not covered by warranty):
    • Carriage roller bearings and plastic cowling.
    • Belts.
    • Pivot struts.
    • Power feed rope.
    • Blade tips.
    • Plastic slider pads.
    • Rubber track brake contact.

Privacy Policy

Your privacy on the Internet is important to us. This privacy policy discloses what information we gather, how we use it, and how to correct or change it.

Information

We gather various information about customers and users of our website. This information includes:

  • personal information through your voluntary use of the Website and the purchase process (such as your first and last names and email).
  • personal information, provided to us by you through any other method (including without limitation correspondence and discussions).
  • information collected by us through click tracking in relation to your use of the Website, including the content you upload and the content you access; and
  • aggregated data, which tracks traffic to the Website; and cookies, which are pieces of information transferred to your computer hard drive for record keeping (such as your preferences on our website).

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.