Our Terms & Conditions

Build your sawmill page is indicative only and does not calculate freight.

• Worldwide customers. International Sea freight delivery included (calculated at check out).
• USA customers. Delivered to door. Tariff covered by Turbosawmill (calculated at check out).
• New Zealand customers. Delivered to door. GST included.
• Agents. Only purchased through our agents.

Online Store:

• Worldwide customers. International FedEx Airfreight delivery included (calculated at check out). Local entry TAX not included where applicable.
• New Zealand customers. NZ couriers' delivery included (calculated at check out). GST inclusive.
• Australian customers. FedEx Airfreight delivery included (calculated at check out). Local entry TAX not included where applicable.
• Use your local applicable currency only when purchasing online.
  • If country currency is not available: default to NZD.
• Orders may not be accepted if you have not included your sawmill serial number. This is required to prove you own one of our portable sawmills. This is a requirement due to liability issues. We reserve the right to refund your payment in this case.

General Manufacturing:

• Manufacturing time 4-8 weeks.
• Shipping time 1-2 months depending on country.
• Airfreight 7 days.
  Taxes (if applicable) to be paid by the customer.
• 100% deposit down (means we can start building your mill).
• Should you change your mind during manufacture we reserve the right to retain 10% of your deposit as an inconvenience fee. The remaining deposit will be refunded once your intended mill has been sold on.
• We do not have control of shipping delays.
  • We will not be held responsible for shipping delays should they arise.
• We will not be held to any liability from delays in receiving your mill. Your loss of potential earnings is at your own risk (we recommend putting your order in well in advance to prevent any such scenario). There are many entities involved with international export/import - mistakes sometimes happen. Generally, your loss of potential earnings is at your own risk.

• Your Honda engine warranty is covered for 3 years by the manufacturer.
• Should an engine issue arise, contact your local Honda dealer for a site visit. They will then ascertain whether it will be covered under warranty.
• Your sawmill will come with a 2-year mechanical warranty against faulty manufacture. Items deemed to be faulty must be returned to our factory, we need to confirm the issue. If items are too large to return, we will evaluate on a case-by-case scenario.
• Any work done must first be confirmed and agreed by Turbosawmill.
• No express guarantees are provided regarding performance, as results depend entirely on the operator’s efficiency and skill level.
• No refunds are given once the product has been accepted as delivered.
• Insurance provided to door (or port if sent via CIF)
• The following parts are designated as standard wear items (not covered by warranty):
  • Carriage roller bearings and plastic cowling.
  • Belts.
  • Pivot struts.
  • Power feed rope.
  • Blade tips.
  • Plastic slider pads.
  • Rubber track brake contact.

We gather various information about customers and users of our website. This information includes:

• personal information through your voluntary use of the Website and the purchase process (such as your first and last names and email).
• personal information, provided to us by you through any other method (including without limitation correspondence and discussions).
• information collected by us through click tracking in relation to your use of the Website, including the content you upload and the content you access; and
• aggregated data, which tracks traffic to the Website; and cookies, which are pieces of information transferred to your computer hard drive for record keeping (such as your preferences on our website).